Shipping & Returns
Shipping Policy
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We provide Free Shipping across India on all orders.
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Once order is confirmed and paid in full, the product will be shipped from our warehouse within 2-3 working days .
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Generally shipment will arrive at your address within 7-10 business days (Saturday, Sunday - non business days).
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We ship within India by DTDC, Fedex or India Post.
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Once the order is placed, you can track the order status on your account and via tracking status mail.
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Customers are requested to provide accurate, complete and valid address ( pincode ) at the time of creating an account in order to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which is caused due to reasons beyond our control.
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Please note that billing Address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.
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For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of Delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
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We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.​​
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In case of any queries related to shipping and delivery please feel free to contact us.
Return & Replacement
We have a very flexible returns policy. If you find the product(s) damaged upon delivery, you can return it as long as the following conditions are met:
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The product is damaged upon arrival.
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It should be unused and unwashed.
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The product should be in the original condition, unaltered.
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The price tags, brand tags and all original packaging must be present .
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In case of returns, the product must be shipped back to Mangath Silks within 7 days of delivery.
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This policy is not applicable for gift vouchers.
The following steps need to be followed while returning a product to us for Replacement.
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Contact our customer care team and inform the details of the item you wish to return to us along with the Order No. and collect a Return Authorisation through email.
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In case of attempting to return any defective product, you should share a few photographs (opening video is encouraged) that reveal the defects over email, before returning.
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After getting the return authorisation , you can self ship the product with all the original tags, packing, etc to us through India post or through any courier service available at your location.
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It is advised to note down the courier airway bill/tracking number for future reference.
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Once the returned product is received at Mangath Silks , the replacement item will be shipped on the very next working day.
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The replacement shall arrive at your address within 7-10 business days.
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Replacement is not available under these circumstances​​
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Slight colour difference can always be expected due to photographic effects and we cannot accept refund/exchange requests due to slight colour variations.
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We don't accept replacement request post 24 hours of product delivery.
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Used, washed, untagged products are not accepted under refund/exchange.
Cancellation & Refunds
We have a robust no question asked refund & cancellation policy.
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Once the order is placed, you can cancel the order within 24 hours, post which confirmed orders cannot be cancelled under any circumstance.
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Once the order is cancelled, the Refund will be processed within 24 hours.
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The refund shall be processed and reverted to the same means of payment that you have used to complete the payment during order confirmation. The amount shall be credited to the source account within 10 working days. In no condition, shall the amount be transferred to other accounts/en cashed by other means. If the product is purchased using gift vouchers, the value will be refunded as a gift voucher itself.
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A cancellation charge of 3% will be levied on refund issued by the payment gateway/payments bank.
For more details, contact us through our email ID provided under contact us or directly via Website chat feature.